How we protect your personal data
Last updated: 13 July 2026. This policy explains how we collect, use, and protect your personal information when you visit our store, use our repair services, or interact with our AI chatbot.
Who We Are
PC Master & Mobiles is a mobile phone and PC sales/repair shop.
Information We Collect
We collect information in the following ways:
In-store (repairs and sales)
- Your name and contact details (phone number and/or email), so we can update you on repairs or orders
- Details about the device you bring in (make, model, fault description, IMEI/serial number where relevant)
- Payment information processed at the point of sale (we do not store full card details — this is handled by our card payment provider)
AI chatbot
- Any information you type into the chatbot, such as questions, device issues, or contact details you choose to share
- The date and time of your conversation
How We Use Your Information
We use your information to:
- Carry out repairs and process sales
- Contact you about the status of a repair or order
- Answer questions asked through our AI chatbot
- Improve our chatbot and customer service
- Comply with legal or accounting obligations (e.g. keeping sales records)
AI Chatbot
Our chatbot is powered by third-party AI technology. Messages you send to the chatbot may be processed by that provider in order to generate a response.
Security Recommendation:
Please avoid sharing sensitive personal information (such as passwords or financial details) in the chat.
Data Retention
We keep repair and sales records for as long as needed for warranty, accounting, and legal purposes, and delete or anonymise information when it's no longer needed.
Your Rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct or delete it
- Object to how we use it
To exercise any of these rights, email us at thepcmasterleeds@gmail.com.
Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.
Contact Us
If you have any questions about this Privacy Policy, contact us at: